UCSB NetID Login Troubleshooting

Your UCSB NetID - formatted like MyNetID@ucsb.edu - is a Google login!

• You received a UCSB NetID as part of NanoFab access, it is used for online safety trainings etc.
• Your UCSBNetID is a full Google Apps account - so there is an associated Gmail account etc. We recommend you setup this gmail to forward to your primary email address.

Common problems

When accessing access-restricted Google pages, here are common issues & solutions:

Wrong Google account

If you see a field like this:

• The circled region above shows that you are NOT logged in with your UCSB NetID Google account (which should show an address like YourNetID@ucsb.edu).
• You are erroneously using a Personal Google account.

To switch accounts,

• Click the circled google login button
• Choose "Use Another Account", or click the "YourNetID@ucsb.edu" login if available.
  • Login with MyNetID@ucsb.edu as your username, and your chosen password.

After this the requested page should work - retry the link or reload the page.

Make sure the top-right of the page shows the correct UCSB Login, not your personal login:

Top-right of google pages should show the UCSB Logo if you are logged in with your UCSB NetID.

You can click the above button to switch between active Google logins.

ASML Documentation - request access

The exception is for the ASML Documentation, where the supervisor still must grant access to your NetID@ucsb.edu account (by vendor request).

• Email the ASML tool supervisor to request access.
• Make sure to include your UCSB NetID in the request. We can only grant access to Authorized NanoFab users with a valid UCSB NetID, by vendor request.

Google always changes login when viewing the page

Due to a Google bug, sometimes switching google logins doesn't load the original Google Drive page making it impossible to do so with the correct Google login.

To remedy this, you need to:

• Log Out of all Google Accounts,
  • Click the Icon of your currently logged-in Google account on the top-right
  • Choose "Sign out of all accounts"
• Log In with only the desired Google Account (eg. with your UCSB NetID).

If logging out of other accounts presents a major inconvenience, then you can instead use a separate Web Browser app to do this.

For example if you usually use Google Chrome and are experiencing this problem

• download Mozilla Firefox or Opera or another browser, and
• only login with your UCSB NetID on that browser app (no other Google accounts), and
• then access the desired page.